It's very important that you are connected to a reliable mobile network or Wi-Fi and your device's signal is strong.
The following troubleshooting tips may help you ensure connection stability:
- Restart your device
- Restart your router (power it off for a few seconds then power it back on)
- Try to get closer to your router to get a better signal
- Try another connection
If you are using a 3G/4G connection, keep in mind that local networks may fill to capacity, which can cause connection issues.
As with any other online service, we recommend playing over Wi-Fi with a good Internet service provider or at least a stable 3G/4G connection for a better gaming experience.
NOTE: We cannot provide any sort of compensation for issues caused by a poor internet connection.