Please, note that sometimes payments may take time to be processed. If you haven't received your items right away, please wait a while and refresh the game.
How to find the purchase history on your phone? Please, follow the link: https://support.apple.com/en-us/HT204088
If your purchase is not delivered within 24 hours, please submit a ticket to our Support service via the game settings ((Help and Support > Contact us).
NOTE: While submitting a ticket to our support service, please provide us with your account identificator. You will be able to find your account identificator here.