If you're experiencing loading issues, game freezes, or crashing, please try the following troubleshooting steps:
Android
- Make sure you are running the latest Android operating system version.
- Free up your device memory by closing apps running in the background.
- Increase your storage memory by deleting files/apps that you no longer need from your device.
- Restart your device.
iOS
- Make sure you are running the latest version of iOS.
- Free up your device memory by closing apps running in the background.
- Restart your device.
NOTE: If the steps listed above did not improve game stability, you may find the articles on requirements for Android and iOS devices helpful as well.